Order processing
Orders are prepared within 1 to 3 business days after payment is confirmed. You receive an email with your tracking number as soon as the order ships.
Delivery times
- France and Spain: 7 to 15 business days after dispatch
- Mexico: 8 to 16 business days after dispatch
These times are observed averages, excluding peak periods (end-of-year holidays, local public holidays) and delays outside our control: customs checks, bad weather, strikes or carrier incidents.
Delivery charges
Delivery is free to all of our destinations. No additional amount is added at checkout.
Order tracking
A tracking number is sent to you by email as soon as the order ships. It can take 2 to 5 days before tracking shows its first event: this is normal and does not mean the parcel is lost.
Delivery address
Check your address carefully before confirming your order. Once the order has been passed on for preparation, we can no longer change it. An incomplete or incorrect address leads to a return to sender, and reshipping is then at your expense.
Orders to Mexico
Mexican regulations require a valid RFC (Registro Federal de Contribuyentes) to be provided for customs clearance. This field is requested at checkout. An individual's RFC has 13 characters. Without a valid RFC, your order cannot be shipped and we will have to contact you, which delays delivery.
Late or undelivered parcel
If your parcel has not arrived beyond the maximum time stated, write to us at contact@kovralis.com with your order number. We open an investigation with the carrier and come back to you as soon as we have an answer.
Where orders ship from
Our products are shipped from our logistics partners located in Asia. No customs duties or additional taxes are to be expected for the destinations we serve.